Refunds
Refund Policy
Last updated: April 13, 2026. This policy covers paid Collage Splitter credit packs, refund requests, and payment support.
Credit Delivery
Credits are added to your account after payment is verified. If a paid credit pack is not added, contact us with the email used at checkout and your receipt details.
Refunds We Can Review
- Duplicate charges for the same purchase.
- Successful payment where credits were not delivered and cannot be repaired.
- Payment errors caused by the checkout or crediting flow.
Used Credits
Credits that have already been used for image splitting are generally not refundable unless there was a clear service-side issue.
How to Request Help
Email support@collagesplitter.com or use the contact page. Include your account email, checkout email, approximate payment time, receipt details, and the issue you are seeing.
Response Time
We aim to review refund and payment support requests within 3 business days.